Shipping Policy

Thank you for choosing to visit and shop with Luminous Home. Below, you will find the terms and conditions that form our Shipping Policy.

At Luminous Home, our goal is to offer clear and transparent estimates for processing and delivery times. While we focus on efficiency, we are a dedicated team constantly working toward perfection.

How to Place an Order
For security purposes, we do not accept orders over the phone. To place an order, please follow these steps:

  1. Navigate to the product page of the item you'd like to purchase.
  2. Select the quantity and click "Add to Cart."
  3. You’ll be prompted to create an account or log into your existing account.
  4. During checkout, review or enter your shipping address and payment details.
  5. Complete the order by confirming the details and proceeding to checkout.

Shipping Rates and Delivery Times

Rate Name Processing Time (Mon-Sat) Transit Time (Mon-Sat) Shipping Cost
Free Shipping 1 - 3 Business Days 2 - 4 Business Days Free

Order Cut-off Time: 17:00 GMT

Delivery and Processing Overview

  • Order Cut-off Time: 17:00 GMT 
  • Processing Time: 1 to 3 business days (Monday to Saturday)
  • Delivery Time: 2 to 4 business days (Monday to Saturday)
  • Total Estimated Delivery Time: 3 to 7 business days (Processing + Delivery)

Our Shipping Partners

  • Royal Mail
  • DPD
  • Parcelforce

Tracking Information
Once your order is shipped, you will receive an email containing your tracking number. To track your order:

  • Click the "View Order Status" link in the email to go directly to the tracking page.
  • Alternatively, copy the tracking number from the email and visit the courier’s website (DHL or BRT Bartolini) for real-time updates.

Incorrect Address
Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses. If an order is returned to us because of an incorrect address, we will refund the order amount (excluding shipping fees) and you will need to place a new order.

Order Cancellation
Customers can request to cancel their order within 60 minutes of placing their order. After this period, we will begin processing orders immediately to ensure on-time delivery.

Address Change
If your order has not yet been shipped, you can request an address change by contacting our customer service at Info@luminous-home.co.uk. Once an order has been dispatched, we cannot guarantee changes to the shipping address.

Missing Items
If you believe an item is missing from your order or your order has not arrived, please contact customer support team within 7 days of the expected delivery date. We will investigate the issue, check tracking details, and work with the courier to locate your missing items. If your order cannot be located or an item is confirmed missing, we will either dispatch a replacement or issue a full refund, depending on your preference and stock availability. Your satisfaction is our priority, we aim to resolve any issues as quickly as possible.

For further assistance, feel free to reach out:

Company Name : Luminous Home
Email : Info@luminous-home.co.uk
Telephone Number :  +44 757 580 6224
Address :  110, 39 Ludgate Hill, London, EC4M 7JN

Note: The transaction on your credit card statement will appear as "Luminous Home."