Return and Refund Policy
If, for any reason, you are not satisfied with your order, please contact us. At Luminous Home, we do everything possible to ensure our customers are completely satisfied with the product they purchased.
Here are some frequently asked questions about our return policy:
What is the return period?
You can return a product within 30 days of receiving it.
What are the conditions?
Products ordered in error can be returned if they are unused and in their original packaging.
How long does it take to receive my refund?
Refunds will be issued within 5 working days after we receive and confirm the return of your items. Please note that processing times may vary depending on the payment method and bank processing time.
A full refund will be issued to the original payment method you used at the time of purchase.
Do I have to pay for return shipping?
Yes, all customers are responsible for return shipping costs. We recommend sending your return with a tracking option, as we cannot be held responsible for lost returns.
Can I return my product without contacting you?
Please contact us first at Info@luminous-home.co.uk to initiate your return. We will provide instructions for the return process.
How can I contact you?
You can contact us by email at Info@luminous-home.co.uk. We will respond within 24 hours.
My order is damaged, what should I do?
For quick processing, you can attach a photo showing the poor quality or the damaged part of the item. The best photos are taken on a flat surface where the logo and defect are clearly visible. This information will be used to assist you with your order and to prevent errors in the future.
If you received a damaged or defective product, please contact us within 30 days of receipt.
Sometimes, you might not be satisfied with your order. At Luminous Home, we want to ensure you are fully satisfied with your purchase. That’s why we offer a return policy to put your mind at ease. Below, you will find the details of our return policy.
If you wish to cancel your order immediately after payment, please do so within an hour, as orders are processed within a maximum of two hours.
General conditions for returns:
- Returns are accepted within 30 days of receiving the product.
- The product must be unused, undamaged, and in its original packaging.
- Liquids, such as certain beauty products, must not be opened or used.
- Make sure to include the original receipt or purchase invoice.
Return
Are you not satisfied with your order or did you order the wrong size? No problem! You can return or exchange your order within 30 days of receipt.
Returning in 4 easy steps
- Send an email to Info@luminous-home.co.uk to request a return. Carefully read the return terms in the response email.
- Simply pack the product with its original packaging and proof of purchase.
- Send your order along to the provided address. Please note that you are responsible for return shipping costs. Ensure that the package has a tracking number.
- Once we have received the package, we will refund the purchase amount to your bank account within 5 days.
Exchanging in 4 easy steps
- Send an email to Info@luminous-home.co.uk and include your order number and reason for exchange.
- Complete the necessary steps based on the instructions you receive.
- Send your order along to the provided address. Please note that you are responsible for return shipping costs. Ensure that the package has a tracking number.
- Once the package is received, we will send you the requested exchange at no additional cost.
If you have any questions, please feel free to contact us via email at Info@luminous-home.co.uk
Our return address:
Company Name : Luminous Home
Email : Info@luminous-home.co.uk
Telephone Number : +44 757 580 6224
Address : 110, 39 Ludgate Hill, London, EC4M 7JN
IMPORTANT NOTICE: Before returning products to the return address, you must contact our customer service via email at Info@luminous-home.co.uk